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Versa Lite won't swipe

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‎01-23-2022 00:24 - last edited on ‎01-27-2022 07:45 by Fitbit Moderator

‎01-23-2022 00:24 - last edited on ‎01-27-2022 07:45 by Fitbit Moderator

Hello, 

 

My screen on my versa lite won’t swipe and the touch screen won’t work at all on the Home Screen. I tried resetting yesterday but nothing and did a factory reset last night but it then got stuck on the Red Cross screen saying that the data sync hadn’t worked. This morning the clock is back and correct but the left hand side has lines running through it and is distorted and touch screen not working. 

can someone help please? 

thanks

 

Moderator Edit: Clarified subject

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‎01-27-2022 07:45 - edited ‎08-24-2023 04:23

‎01-27-2022 07:45 - edited ‎08-24-2023 04:23

Hi there, @Beck579. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns, please feel free to contact our team back. 

Maria | Community Moderator, Fitbit


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