Versa Lite won't sync properly

[Glenda8907]

My fitbit stopped syncing since yesterday. I keep going in there to sync and it says it does but last time noted was yesterday at 6pm. Very annoying, I re started everything and nothing is working.

it was also giving me a pop up that said fitbit.com was under some kind of update but I don't see anything about it online.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@Glenda8907 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing properly. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your Versa and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[allykras]

this is not working for me!!

[JuanJoFitbit]

@allykras, I'm sorry for the late response. However, thank you for joining us in this thread.

Regarding the syncing issue that your Versa Lite is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.