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Versa Lite won't sync

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‎01-09-2020 10:39 - last edited on ‎01-12-2020 08:44 by Moderator Alum

‎01-09-2020 10:39 - last edited on ‎01-12-2020 08:44 by Moderator Alum

My watch was not syncing to my LG V20 phone, so I decided to restart my phone, that didn't work. Then I deleted the Fitbit app from my phone and reinstall, didn't work. Then finally I decided to reset my Fitbit and when I was trying to sync it to my Fitbit app it asked me to update the watch.

 

So I started the process, but it took all night downloading the update to finally get an error message. This is so frustrating! Now, I can even wear it because it won't even give me the time anymore, I just see the Fitbit logo on the screen. 

 

 

Moderator edit: subject for clarity

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‎01-12-2020 08:46 - last edited on ‎07-04-2025 08:56 by Fitbit Moderator

‎01-12-2020 08:46 - last edited on ‎07-04-2025 08:56 by Fitbit Moderator

Welcome to the Community, @ZuriS.

Thanks for troubleshooting this syncing issue. If you are seeing the Fitbit logo on your watch, it means that it isn't pair. Please setup your Fitbit by following the instructions provided in the article: How do I set up my Fitbit device?

After you set it up, it should sync. If it doesn't, follow the steps in the article: Why won't my Fitbit device sync?.

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-13-2020 07:45

In response to AlejandraFitbit

‎01-13-2020 07:45

It still doesn't work! I'm very frustrated and unsatisfied with this
product!!!
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