Versa Lite won't sync

[kathy2614]

My Versa Light was losing time.  It would not sync.  I tried to re iinstall the app on my phone/  It didn't help.  I rebooted the watch several times.  I reset it to factory reset.  I removed it from my app.  Now it won't allow me to add it back into the app.  It just keeps searching for the versa lite. I purchased it on January 11, 2020.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @kathy2614, it's nice to see you again in our Community Forums. 

I am sorry to hear your Versa Lite wasn't syncing and now you can't pair it to your Fitbit account. Thanks for trying to resolve this, I appreciate the additional details and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions.

[kathy2614]

Thank you for responding.  I have mailed to offending Versa lite back!!!  I am waiting a new one.  I am very happy with the support that Fitbit gives on their products.

[LiliyaFitbit]

Thank you for your reply, @kathy2614.

I am glad to hear you've mailed your watch and will be receiving a replacement. Thank you for posting the update here. I appreciate your time and feedback. I hope you continue enjoying the Fitbit experience and working on your goals. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums!

[sunrise357]

Did you ever find a solution?  I’ve been dealing with the lack synchronization for days and it keeps picking up incorrect step information, even after I had synced.

[helen.green76]

I’m having exactly the same problem , not syncing losing time and it’s happening every day and every day I have to try for about an hour sometimes more to get it to sync . 
I’ve rang up customer support on Thursday they got it to sync but the same evening it did the same . 

such a hassle will be ringing again on Monday . 

hope yours is sorted now ? 
Helen

[Guy_]

@kathy2614  @helen.green76   @sunrise357  Was it working fine until the updates starting after January 20th?

[helen.green76]

It was around that time , so could have been.

[Guy_]

@helen.green76  

Seems like this is a common issue. Possibly due to the recent update, as it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

[kathy2614]

It has never synced sleep correctly. I have had to replace the charge.. I
now use the versa lite, Its much better.

[kathy2614]

I had to send for a replacement to Fitbit. It has been fine since then.

[helen.green76]

Yes , I’m going to phone then back tomorrow as still not happy . 
many thanks 

[helen.green76]

That’s what I have the versa lite , not had a problem before. 

[sunrise357]

That was about when I began noticing issues.

Thank you,
Sherri

[sunrise357]

Thank you @helen.green76.

Thank you,
Sherri

[sunrise357]

Thank you kathy2614. I’ve really liked my Versa Lite. It’s lasted longer than all my Fitbits I’ve had since 2013.

Thank you,
Sherri

[Guy_]

@sunrise357

Just to be sure, lets check your current status

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

And what version is showing on the watch?

On the watch

Swipe left

Settings

Scroll to the bottom

Click About

Version near the top

[helen.green76]

I use an I phone my version on the app is 3.37 and on the other two it’s 38.72.1.9 

don’t really understand this . 

[Guy_]

@helen.green76  That puts you at the latest level all round. Somehow it seems there is a problem with IOS Fitbit App 3.37.

On the Android platform 3.37 caused all sorts of problems until they released 3.37.1