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Versa Lite won't turn on

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‎03-12-2021 04:25 - last edited on ‎03-12-2021 16:02 by Fitbit Moderator

‎03-12-2021 04:25 - last edited on ‎03-12-2021 16:02 by Fitbit Moderator

Versa light was at 50% change. Started vibrating, died and now will not turn on at all. Any help appreciated. 

 

Moderator Edit: Clarified subject

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‎03-12-2021 16:01

‎03-12-2021 16:01

Hello @msnaughton, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply.

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‎04-08-2021 04:32

In response to RicardoFitbit

‎04-08-2021 04:32

Hello i have the same issue 

yesterday my versa light was working was at 50% charged, but late afternoon it went  black, and now its just dead! 

 

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