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Versa Lite won't update

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‎08-16-2020 10:43 - last edited on ‎08-17-2020 10:22 by Fitbit Moderator

‎08-16-2020 10:43 - last edited on ‎08-17-2020 10:22 by Fitbit Moderator

I have been trying to install the new update on my Versa Lite but all that keeps happening is that it goes through the process, the blue band goes almost all the way to the end and then it finally says update failed.  I have tried restarting the Fitbit, removing the device from my app and installing it again as a new device - which when connected asks immediately for the software update - and then the same thing happens. Now all I see on the screen is "To start, download the Fitbit App". This device is less than a year old and have not had any issues to date.  I have it connected to an iPhone X.  Thanks.

 

Moderator Edit: Clarified subject

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‎08-17-2020 10:25

‎08-17-2020 10:25

Hi there @Tarun-Tia, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to complete the firmware update of your Versa Lite. I appreciate you've already taken the time to troubleshoot this prior to posting here, I'll be glad to continue assisting you.

 

Since you can’t update Fitbit Versa Lite Edition, check the firmware version on your watch:

 

  1. Open the Settings app on your watch > About.
  2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update.
  3. Keep your Fitbit device close to your phone or tablet to complete the update.
  4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

If your watch’s current firmware version is different, or you continue to have trouble, follow the troubleshooting steps in the Ionic & Versa series section.

 

Hope that helps, let me know if there's anything else I may do for you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎08-17-2020 10:25

‎08-17-2020 10:25

Hi there @Tarun-Tia, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to complete the firmware update of your Versa Lite. I appreciate you've already taken the time to troubleshoot this prior to posting here, I'll be glad to continue assisting you.

 

Since you can’t update Fitbit Versa Lite Edition, check the firmware version on your watch:

 

  1. Open the Settings app on your watch > About.
  2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update.
  3. Keep your Fitbit device close to your phone or tablet to complete the update.
  4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

If your watch’s current firmware version is different, or you continue to have trouble, follow the troubleshooting steps in the Ionic & Versa series section.

 

Hope that helps, let me know if there's anything else I may do for you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-06-2020 11:07

In response to MarreFitbit

‎09-06-2020 11:07

Thanks - it worked when plugged in to the computer.

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‎09-07-2020 05:46 - edited ‎09-07-2020 05:46

In response to Tarun-Tia

‎09-07-2020 05:46 - edited ‎09-07-2020 05:46

Hey there @Tarun-Tia, I'm glad to hear that the steps recommended have worked. 😉

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-21-2020 08:04

In response to MarreFitbit

‎11-21-2020 08:04

Mine won't let me go to the settings in the phone all it has is the blue diamond telling me to open my app. It's on it but my firmwear will not update so it's stuck I've had this since August sent it in 3 times to have the exact same thing happen can someone help me please?

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