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Versa Not Working After Water Contact

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‎09-08-2018 14:38 - last edited on ‎09-11-2018 06:57 by Moderator Alum

‎09-08-2018 14:38 - last edited on ‎09-11-2018 06:57 by Moderator Alum

I only take it into the shower, no pools, no snorkeling, no diving, just shower every other day. I've had it 1.5 months now and even after charging it, it won't even turn on anymore and only time it ever gets wet is only in shower 4x wk or washing hands 4-6 times a day, ive never even bumped or s ratched it, but that's all I can think of. Its totally dead!  What a piece for such an expensive piece of technology. ;-(

 

Moderator Edit: Format/word choice/Subject for Clarity

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‎09-11-2018 07:13

‎09-11-2018 07:13

@VeteranAdvocate Welcome to the Fitbit family! I moved your post to the Versa Board as there are more chances for you to receive an answer to your inquiry here. Thanks for reporting the situation you are experiencing with your Versa not working after having contact with water.

 

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

 

Keep me posted!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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