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Versa Not syncing

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‎09-29-2019 07:45 - edited ‎09-29-2019 07:48

‎09-29-2019 07:45 - edited ‎09-29-2019 07:48

I have recently noticed that my versa is not syncing. I have tried doing everything that you have recommended to another user but it hasn't worked. Please help as I love my versa!!! Thank you 

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5 REPLIES 5

‎09-29-2019 08:10

‎09-29-2019 08:10

Same for me, very frustrating, Fitbit show no sign of trying to fix the issue....

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‎09-29-2019 08:14

‎09-29-2019 08:14

I have had the same problem for over a week forts the versa loose time and when you check it won’t sync and comes up no device found fit bit help are no help they send the same set of instructions every time you email the 6 emails so far the don’t have a clue set up as a new device and it takes ages to find the versa in the app then if it dose connect it drops after a couple of hours good luck on getting a solution I’ve taken the versa 2 of my list for Santa now Apple Watch is looking to get added to it !!!!

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‎10-02-2019 22:03

‎10-02-2019 22:03

What is going on why has no one replied 

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‎10-03-2019 08:29

In response to Fowell123

‎10-03-2019 08:29

My versa is still the same loses connection every day and the only way to get it to work is to delete the app remove it from my  Bluetooth reinstall the app and set it up as a new device  fit bit has stopped answering my emails  or someone new sends out the same email Fitbit are blaming the new Apple up date  is any android users getting the same problem app on Apple says it was updated 3 days ago but it didn’t  fix it 

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‎10-05-2019 13:42

In response to dsmith1978

‎10-05-2019 13:42

email I got today from Fitbit 

We appreciate you getting back to us and for providing us with additional information that will help us to better assist you.

We'd like to let you know that we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We hope for your understanding regarding this matter.

We apologize for any inconvenience this has caused. If you have questions, don’t hesitate to contact us back.

Sincerely,

Christine Z and the Fitbit Team

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