Versa - Red X & Cannot factory reset

[Rataard]

I attempted to factory reset my Versa from the Factory Reset option under settings, but after restarting, it's displaying the red X with the message "Data not cleared Sync & try again". Prior to attempting the factory reset, I had been trying to reconnect the device to my phone with no luck, but it was fully charged.

I have tried attempting to initiate a factory reset using the 3-button method described in this thread, however after releasing the bottom right button, nothing happens:

Starting with the device on, with the red X and error message, I push all 3 buttons simultaneously.

About 3-4 seconds later, the screen goes black.

Another 3-4 seconds later, the Fitbit logo appears.

It goes away in about 2 seconds, and I immediately release the bottom right button.

I've held the left and top right buttons down for well over a minute without the device vibrating, and shortly after releasing them, the Fitbit logo appears again, followed shortly by the red X.

Any advice on what I could be doing wrong, here? Are there other options to address this? As it stands right now, this thing seems bricked.

[SunsetRunner]

I would try a plain old ordinary Restart and do it several times if necessary. That has worked miracles for me.

[Rataard]

I actually did a couple of them by accident when I was first trying to get the hang of the 3-button factory reset (I would release the bottom right button as soon as the Fitbit logo appeared, instead of when it disappeared.)

[SunsetRunner · Accepted solution]

When you are out of options, contact Customer Support.

[Rataard]

So, this may be Android dependent (I have a Pixel 3 on Android version 9), but this appears to have fixed my problem:

1. Shut down my phone.

2. While the phone was off, reset the Versa by holding the left and bottom right buttons.

3. Restarted the phone, and put it in airplane mode.

4. Waited 2 minutes.

5. Turned off airplane mode (Wifi, location, and bluetooth services were restored) and opened the Fitbit app.

6. Returned the Versa to the charging cradle.

7. Performed the setup steps as normal.

Hopefully this helps anyone else with a similar issue. I was dreading contacting customer support due to some of the other experiences that people seem to have had (like put the Versa in the charger and then press all the buttons), but contacting them via chat was actually a very painless process, and had this fixed in 15 minutes.

[RonSTroy]

I had a similar issue when I reset my Versa using it on my Windows 10 Phone Lumia 950. The nasty "Data not cleared..." and Red "X". 

In my case, it was an inability to update the Versa Firmware, which no longer can be done via any Windows device (as I was told and appears to be accurate).

After several calls on this issue, I FINALLY found a tech who knew enough in depth to suggest a workaround for my Windows Phone "Red X" issue - connecting temporarily to an Android or IOS phone to do the setup to get the Firmware update on the watch. Then connecting to my Windows Phone to get back running. It worked!! This guy nailed it. Kudos to him!!!
NOTHING about the setup process pointed to the root problem, None of the multi-button factory reset processes worked at all and two other techs were unable to provide the answer.  Only that I must never use a Windows device of any kind. Obviously, that is not true. It is only the Versa Firmware update that was needed and connecting to my wife's Apple Phone, the Firmware update worked just fine. I then deleted the Versa from her phone and re-set it up on my Windows Phone, just fine.  Back to normal, even if I shortened my life by a week or two.

I would suggest to anyone getting the Red X condition to consider this kind of work around. 
I'm hoping the same process works with a Versa 3 or a Sense, that I want to get next - again continuing to use my great Lumia 950XL phones.(Windows 10 is still the best device interface for a business user)

[LATE019]

The Factory Reset DOES NOT WORK to fix he RED X, this will only bring it up again. Its actually NOT broken and it's actually NOT complicated BUT the Fitbit SHOULD tell you what to do!

1. Go into your Fitbit App on your phone,

2. Tap Your Face at the top (or where your face is supposed to go, to the left of the word FITBIT), This brings you to the account page,

3. Go to + SET UP A DEVICE (in blue). Then your app will search for your watch and hopefully find it (keep it very close to your phone)