Fitbit Versa - Data not cleared, Sync & try again

[blommie]

My Fitbit Versa gave me issues, i disconected it from my Bluetooth, deleted the device from the app and it still didnt wotk. 
On the device settings i got the factory reset option, selected it and it went black. The fitbit logo came back up and then it started showing a red cross with the words "Data not cleared, Sync& try again'

Ive tried the forse restart where you press all 3 buttons, but it just shows the logo and then goes back to the error message. 
PLEASE HELP ME FIX MY DEVICE!!! 

[NellyG · Accepted solution]

Hi @blommie Try another factory reset using the buttons this time. Please come back here if that doesnt clear it.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[daleastar]

This did not work for me.

[toddwill]

There is never a vibrate after releasing the lower right button.  This does not seem to work.

[Ra-Ra1970]

How long after the vibration do you let go of button 1+2? I've tried various timings but just returns to the Red X and "data not cleared, Sync and try again"

What am I doing wrong?????

[Sid1979]

I hv removed the app from the phone and tired factory reset  my watch shows data not cleared sync and try plz help 

[blommie]

Hey there, at first it also didnt work but then i followed the steps and counted and did what she said and it worked. You need to count and look at what it does.