Versa Right Bottom Button not working

[MarieAnneR]

hi! Can someone please let me know why my new Versa right bottom button is not working? It won't pull up the Alarms anymore. thanks!

[kcronin]

@MarieAnneR  What happens when you press the bottom button?  Nothing?  Or, does it pull up something other than the Alarms screen?  Also, a long press doesn't invoke any response but a short press should pull up whichever app you have positioned on the first app screen in the lower left hand corner.  Make sure your press is short.

[MarieAnneR]

hi! thanks for your reply. I tried short and long press but nothing happens. I restarted the tracker to no avail. I didn't change the setting if the icons on the screen so it's still the Alarms that's on there. thank you.

[priscilla.hhzz]

I just got mine and the same thing happened to me. The bottom button has never worked for me 😞 

[MarieAnneR]

Hi! Thanks for your reply. What did you do? You just let it? Mine worked
for couple of times. I notice today though it didn't work for some reason.

Thanks.

[MGesy]

Anything resolvedreith yours? I just got my Versa this week and nothing happens when I push that button. Does this mean it's defective? Sometimes I hate technology! Lol! 

Edit: Nevermind... I figured it out. The music app was in that location but I haven't set it up yet... As soon as I moved a different app to that spot it opened it just fine. 

[EllaS_96]

I’ve gor the same issue and I’ve tried moving apps, I don’t think it’s worked for me, the top and back buttons are fine! Very weird... if there any troubleshooting tips for this that people have found please let me know! 

[vane_luhrs88]

My baby was playing around with my Versa and the same thing happened. I tried pressing all three buttons at once and it worked for me. The buttons apparently get blocked so you can unblock them this way. Hope it works!

[jessiella]

I have the same problem, have tried holding the button down, resetting, pressing all 3 buttons at once and moving the apps around. Nothing has worked. Any advice?

[CeciliaH]

I have the same problem and now I cant use the swimming track since it requires this button to work. Anyone who knows what to do? 

[Jongp]

Same issue...did you ever resolve this?

[CeciliaH]

i called support and the sent me Anne’s watch!

[CeciliaH]

A new watch it should say!

[Jongp]

Thanks hun x did they want your original purchase receipt?

[CeciliaH]

No I think they can see when you set up your Fitbit from your account so they can see you warranty time. This was within my first year 

[Fracipri]

Hi, i got the same problem. When i press alarm buttom it doesn’t work properly. I must press about 10 times the alarm button to open the alarm view on my versa. I tried to clean it but there is no way to get it works. What can i do?