05-02-2018 08:29
05-02-2018 08:29
hi! Can someone please let me know why my new Versa right bottom button is not working? It won't pull up the Alarms anymore. thanks!
05-02-2018 09:35
05-02-2018 09:35
@MarieAnneR What happens when you press the bottom button? Nothing? Or, does it pull up something other than the Alarms screen? Also, a long press doesn't invoke any response but a short press should pull up whichever app you have positioned on the first app screen in the lower left hand corner. Make sure your press is short.
05-02-2018 10:18
05-02-2018 10:18
hi! thanks for your reply. I tried short and long press but nothing happens. I restarted the tracker to no avail. I didn't change the setting if the icons on the screen so it's still the Alarms that's on there. thank you.
05-02-2018 16:01
05-02-2018 16:01
I just got mine and the same thing happened to me. The bottom button has never worked for me 😞
05-02-2018 19:24
05-02-2018 19:24
06-01-2018 06:51 - edited 06-01-2018 06:56
06-01-2018 06:51 - edited 06-01-2018 06:56
Anything resolvedreith yours? I just got my Versa this week and nothing happens when I push that button. Does this mean it's defective? Sometimes I hate technology! Lol!
Edit: Nevermind... I figured it out. The music app was in that location but I haven't set it up yet... As soon as I moved a different app to that spot it opened it just fine.
06-01-2018 08:39 - edited 06-01-2018 08:39
06-01-2018 08:39 - edited 06-01-2018 08:39
I’ve gor the same issue and I’ve tried moving apps, I don’t think it’s worked for me, the top and back buttons are fine! Very weird... if there any troubleshooting tips for this that people have found please let me know!
07-08-2018 12:42
07-08-2018 12:42
My baby was playing around with my Versa and the same thing happened. I tried pressing all three buttons at once and it worked for me. The buttons apparently get blocked so you can unblock them this way. Hope it works!
08-06-2018 10:32
08-06-2018 10:32
I have the same problem, have tried holding the button down, resetting, pressing all 3 buttons at once and moving the apps around. Nothing has worked. Any advice?
10-03-2019 07:06
10-03-2019 07:06
I have the same problem and now I cant use the swimming track since it requires this button to work. Anyone who knows what to do?
02-28-2020 16:47
02-28-2020 16:47
Same issue...did you ever resolve this?
02-28-2020 23:53
02-28-2020 23:53
i called support and the sent me Anne’s watch!
02-28-2020 23:54
02-28-2020 23:54
A new watch it should say!
02-29-2020 00:19
02-29-2020 00:19
Thanks hun x did they want your original purchase receipt?
02-29-2020 00:40
02-29-2020 00:40
No I think they can see when you set up your Fitbit from your account so they can see you warranty time. This was within my first year
10-11-2020 00:49
10-11-2020 00:49
Hi, i got the same problem. When i press alarm buttom it doesn’t work properly. I must press about 10 times the alarm button to open the alarm view on my versa. I tried to clean it but there is no way to get it works. What can i do?