Versa Screen Black

[Fishiegurrl16]

I purchased my Versa in May of this year and a few days ago the display doesn’t work. This happened after Apple released it’s latest update for the iPhone. It seemed to track my steps and activity but I couldn’t see anything on my device. I had to look at the app on my phone for my activity. I have my Versa connected to an iPhone X. 

[NellyG]

Try restarting your Versa several times. If the screen is still blank after that you will need to trh a factory reset. If that doesnt fix it contact Support (link in my signature) Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

A warm welcome to the Forums @Fishiegurrl16 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this and would like to know if the instructions provided by our friend worked? Is your Versa working properly now?

Hope to hear from you soon. 

[mdanielle1215]

I had the same issue. I called customer support they are sending me a new one. 

[AlejandraFitbit]

Hey @mdanielle1215, it's great to see you here.

I am glad to see that you are happy with the news that you will be receiving a replacement. You just need to follow the instructions here to pair your new unit.

Keep the stepping up! 

[Fishiegurrl16]

Resetting my Versa didn’t work. I called customer service and they sent me a new one.