Versa Screen Fell Off

[Cp6617]

Absolutely disgusted with this company. So much so, I signed up to write this. 

I bought my girlfriend a Versa a little over a year ago.

Today she woke up with the screen dangling away from the base. She immediately reached out to chat with Fitbit and received absolutely no help whatsoever...well...apart from 25% off a new watch. That is a bigger kick in the teeth than just being told 'Sorry, goodbye'.

The watch is in immaculate condition. This wasn't from impact or misuse. I then search here and see many instances. 

They don't have a repair service, just zero help. Which normal member of society has the money to buy a new watch every year??

I'm livid and disgusted as much with the awful customer service as the watches lifespan.

Edit: just been told I can't label this with 'terrible customer service' 

[JuanJoFitbit]

Hi @Cp6617, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I'm sorry to hear about the screen issues that your girlfriend's Fitbit Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.