Versa Screen fell out

[Nannette7]

Today my screen popped out and is still attached by a piece of adhesive.  The screen doesn't pop back in.  How can I get this fixed?

[SteveH]

Hi, and welcome to the Community!

I've seen a few posts reporting this problem. It seems that it can't be fixed and that the recommendation is to contact customer support who can check your warranty status and advise on your options. You can get them via contact.fitbit.com 

[Nannette7]

Thank you for the feedback.

[Tosh28]

Mine just did this yesterday morning. Just after updating to the latest firmware. And after the screen came off my screen has now gone black. Its still “working” as it still has the heart rate light on the back. But that’s all I can tell to say it’s charged or on. Called support and they can do nothing. If your Versa is over a year old they will do nothing but give you a 25% off a new Fitbit. 

[SteveH]

Note that in some parts of the world the warranty runs for 2 years

[Nannette7]

They didn't offer me that because they already replaced it once. I will
use tape until black Friday and go with someone else. Too many issues not
to know you have a problem with your product.

[Tosh28]

I agree!! This was the one product I thought I wouldn’t ever have a problem with their customer service. It’s sad I really loved this brand. 

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