help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Silicone Band Not Coming Off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2018 19:25

‎10-24-2018 19:25

I bought my Versa about a year ago and just bought a third party band but when I tried to remove the bands, they won’t come off. The pins are pushed in, I’ve tried gently (and not-so-gently) pulling, twisting, minutely moving the pins. Nothing works. Help!

Best Answer
1 REPLY 1

‎10-25-2018 09:25

‎10-25-2018 09:25

Hi @Katieajo - I don't really have a suggestion about removing your band, but if your tracker is under a year old, it may still be covered under the warranty. I'd suggest reaching out to customer support. The link is in my signature below. Good luck!

Best Answer
0 Votes