Versa Special Edition does not switch on

[Svitlana]

I put my versa special edition on charger as usual, as battery was 0% and watch switched off. Now not meter what i do Versa SE does not switch on. I tried:

 1) clean watch and changer contacts

2) 3 different sockets and let it charge for more than 2 hours

3) restart and restart 3 times in the row.

pls could you help?

I get used to Versa and I can’t imagine my life without them.

Moderator edit: format

[JuanJoFitbit]

@Svitlana, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa (Special Edition) won't turn on or take a charge. I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

I would like to know if your watch vibrates when you put it on the charger. If it does vibrate, try changing the clock face to one developed by Fitbit, not a third party clock face and see if it comes back to life.

Looking forward to your response.

[Svitlana]

thank you for reply.

My watch never vibrates, when i put it on charger and it was like this before this problem.

watch does not react on pressing any buttons and Does Not connect to phone, therefore changing clock face does not work. 

[JuanJoFitbit]

@Svitlana, I'm sorry for the late response. However, thank you for troubleshooting this issue as advised.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.