Versa Swim Function

[kargor]

The swim function has worked fine for the last few months but today did not track any laps at all.  Half way through my laps I looked at the watch and the exercise function had turned itself off.  I restarted the swim function and the timer worked but it did not record laps.  

[NellyG]

Hi @kargor It is annoying when they dont work. Usually a few restarts solves the problem so give that a try.

Restart your tracker  

[kargor]

I have tried restarting about 6 times now and it still is not recording laps. It started to, got to about 10 laps then quit. The timer still works. Help please

Regards
Karen Morrison

Sent from Mail for Windows 10

[NellyG]

Appart from needing a restart which doesnt seem to have solved your problem, the other most common problem when not counting laps is that you are not giving it the correct signals so it can regester a lap end. What I have found works for me is to eithe stop at the end for a couple of seconds, or to push off strongly and glide for a few seconds.  Basically, your arms need to stop moving briefly for it to know you have reached a lap end.

If modifying your end of lap technique doesnt help then contact Support (and please let me know what they say as I am interested!)

Fitbit Support  

[kargor]

They said sorry but there is nothing they can do at this time, and that they are aware of the problem. Some support eh?

Sent from Mail for Windows 10