Versa - The Black Screen

[Jorasims]

I wanted to share my experience with the Versa as I have been a faithful Fitbit customer for several years. 

I purchased the device in August and it worked perfectly until this last Friday.  It served its purpose in tracking workouts, sleep, and all that.  On Friday I noticed that the HR read 175 for 6 hours logging 300+ active minutes which was not accurate at all.  I forced reset and it eventually went back to tracking correctly. 

Saturday I noticed the screen was scrambled.  It would scramble between the home screen and the apps for a minute or more multiple times.  Again, searched the forums and did the resets recommended.  Contacted customer service and they replied that it was a known issue.  That’s it.  No resolution at all which was not very professional.  Of course, I wasn’t letting it go as I paid $199 for a watch that was malfunctioning.  

Sunday after charging, it refused to powe own.  The app wasn’t even recognizing it so I called and they offered a replacement which I took and it should be here this week. 

Two days later after refusing to power on and still with a black screen, I’ve noriced condensation in the watch on the back.  No green or red lights will come on.  Part of the appeal is that it is water resistant so I’m not sure how there’s is condensation on the back.  Makes you wonder. 

This will be my last Fitbit product as the inconsistencies are too great for the money.  We purchased an Apple Watch instead and have already been greatly impressed. 

I wanted to share in case you have the same issues.  

[Marrrmaduke]

@Jorasims I am sorry to hear about your Versa. I hope you have better luck with the new one.

[Jorasims]

Thanks!  I’ve switched to an Apple Watch but my husband still has the Versa . I’m hoping he has better luck than I.