help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Unstable Connection during Runs

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2019 10:56 - last edited on ‎02-18-2019 16:33 by Moderator Alum

‎02-18-2019 10:56 - last edited on ‎02-18-2019 16:33 by Moderator Alum

I resisted updating my versa firmware seeing how many problems it was causing but I finally did it since if it bricked my versa I wanted to be able to replace it under warranty

 

no surprise to me now that I have the new firmware and an running the latest version of the android app connection is completely unstable...   the versa is basically useless during runs b/c it just keeps saying "connecting" for 95% of the run.  I have restarted bluetooth multiple times and restarted the versa

 

dear fitbit when are you going to fix these issues that have been known for ages?  I paid good money for a device that you keep making worse with every "upgrade"

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
3 REPLIES 3

‎02-18-2019 12:48

‎02-18-2019 12:48

Hi @fueledbycoffee.  So sorry to hear about your issues. I’ve asked a moderator to step in to help since I’m not sure what to do. I’ve not had any problems with my firmware updates. You should be getting a response in the next day. 

 

BTW, I like your user name and at times can definitely relate. 

Best Answer

‎02-18-2019 16:32

In response to SunsetRunner

‎02-18-2019 16:32

@fueledbycoffee I hope you're doing well! Thanks for taking the time to share the situation you are experiencing with your Versa after updating it so far. Thanks for trying those steps in order to sort this out.

 

I went ahead and created a case with customer support in your behalf for you to get further assistance on this. Please keep an eye on your email inbox for next steps.

 

@SunsetRunner Thank you very much for calling this out!

 

Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎02-26-2019 19:25

‎02-26-2019 19:25

Ha I can only laugh b/c otherwise I would cry

 

I have been dealing with support.  I sent them a GPX file from another app to show that the issue is fitbit app software not my phone GPS and they don't know how to open a GPX file.. Support for a company that makes fitness watches with "GPS capability" is unable to open a GPX file.  I even told them they could open it in strava or runkeeper.. I told them how to open it and they don't know how to open it.. 

 

Anyways I got a "please mark a solution as accepted" email - no.. no there is no good solution b/c support isn't remotely capable to helping b/c they don't even know how to open a GPX file!

Best Answer
0 Votes