help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa and Deezer syncing difficulties

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-15-2019 14:14 - last edited on ‎07-23-2019 07:42 by Fitbit Moderator

‎07-15-2019 14:14 - last edited on ‎07-23-2019 07:42 by Fitbit Moderator

Syncing problems, Versa and Deezer will not communicate, Deezer account says it is active, watch says it is syncing but nothing is happening.

New Versa, previous Versa had no issues with Deezer account. Contacted Fitbit help X5, Deezer help x1, no one could help, all of them have me the same steps to follow and finally gave up.

They all said keep trying, so I did, and guess what?,yes they finally synced tonight, no idea why, but now I have my music on my new watch, but that's about 12 hours of my life I'll never get back.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎07-23-2019 07:41

‎07-23-2019 07:41

@Beatty51 I'm sorry for the late response. I'm also sorry to hear about the difficulties you experienced with your Fitbit Versa and Deezer.

 

I totally understand how how frustrating this. However, your feedback and comments are greatly since this helps us to keep working and improving our products and services.

 

I'll be around if you need further assistance.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎07-27-2019 19:26

In response to JuanJoFitbit

‎07-27-2019 19:26

Having the same issue, what steps were used to eventually solve the problem?

Best Answer
0 Votes

‎07-28-2019 00:16

In response to BH55

‎07-28-2019 00:16

Hi, tried all the usual delete, re install both apps, unlinked and re linked accounts,factory reset the watch.
Finally , after realising a had too many devices connected to Deezer, I deleted Deezer from my tablet as I don't really need it, and the music synced straight away. My original watch fell to pieces while swimming so technically it was still linked to Deezer, and when I added it to my new watch that was one too many devices, as I have it on Alexa and my phone also.

Get Outlook for Android
Best Answer
0 Votes

‎07-28-2019 15:48

In response to Beatty51

‎07-28-2019 15:48

All I have connected to deezer is my phone, I think that's part of the
problem, deezer doesn't recognize my fitbit when I try to link.I think it's
a problem with the new android update, because it worked fine a week and a
half ago.
Best Answer
0 Votes

‎07-28-2019 23:13

In response to BH55

‎07-28-2019 23:13

Did you try a factory rest with your watch? I was absolutely demented trying to get them to sync, and fitbit help were not really helpful. I spent hours on line chatting and on the phone, but they just insisted on trying the same procedures over and over, and all of them eventually gave up. I just kept persevering every day, and although I think it was the deezer account issue, I can't be sure. Keep trying

Get Outlook for Android
Best Answer