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Versa apps are missing

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‎07-06-2018 22:50 - last edited on ‎07-08-2018 09:09 by Moderator Alum

‎07-06-2018 22:50 - last edited on ‎07-08-2018 09:09 by Moderator Alum

I've had my Versa since they were first released and haven't had an issue with it. A few days ago I noticed that all my apps, apart from Alarms are missing.

 

When you click the button to go into  Apps menu, the only one showing is Alarms, which is in the centre of the screen. The Alarms screen then automatically selects without having to touch it.

 

It's syncing ok with my iPhone X with no issues there and has Version 32.10.15. I've also tried a couple of times holding the  back button and bottom button for 15 seconds. This hasn't corrected the issue. In the phone app, all the Apps are still listed in the My Apps list, just not showing on the Versa itself.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎07-07-2018 07:37

‎07-07-2018 07:37

Since your restarts didn't fix the problem and you apparently don't have the Settings App on the App screen, you need to do a Factory Reset with the 3 buttons.  The procedure is:

 

 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.

 

Your tracker will then be returned to the day you took it out of the box and you can follow on screen instructions for starting all over again.

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‎07-08-2018 09:10

‎07-08-2018 09:10

Welcome to the Community @JoDogz and @SunsetRunner thanks for stopping by.

 

I would like to know if you keep having issues with your watch's apps? Have the instructions provided by our friend here worked?

 

See you around. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-01-2018 20:21

In response to AlejandraFitbit

‎11-01-2018 20:21

It dod not work for me 

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‎09-23-2019 09:19

In response to SunsetRunner

‎09-23-2019 09:19

My settings app is missing on my Versa. I have tried many times to do exactly what was suggested. I have no luck doing it. 

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