help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa apps not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2019 18:00

‎02-05-2019 18:00

I've had my Versa for about 9 months and have always had this issue. Although my watch does sync to my phone regarding steps, stairs, sleep, etc. Whenever I open the weather app for example I see a message that says "Sync the Fitbit mobile app to update". I have clicked "sync" on my phone along with ensuring that the wifi connection is working, but still no luck. If I open the Yelp app I get a similar response: "Not enough permissions. Please allow internet and location access in the App Gallery" When I go to the app gallery and click on Yelp, it does not even have a "Permissions" button available. I'm having the same issue with Maps and any other app that requires wifi. I've tried so much problem solving, including restarting the watch, but I'm not finding any luck. Please help!

Best Answer
0 Votes
2 REPLIES 2

‎02-05-2019 19:16

‎02-05-2019 19:16

I had this issue after the update. I changed my clock display and it started working. I also put the weather app on my phone too which seemed to help. No idea if they sync together or not, but it works. 

@lcohen813 wrote:

I've had my Versa for about 9 months and have always had this issue. Although my watch does sync to my phone regarding steps, stairs, sleep, etc. Whenever I open the weather app for example I see a message that says "Sync the Fitbit mobile app to update". I have clicked "sync" on my phone along with ensuring that the wifi connection is working, but still no luck. If I open the Yelp app I get a similar response: "Not enough permissions. Please allow internet and location access in the App Gallery" When I go to the app gallery and click on Yelp, it does not even have a "Permissions" button available. I'm having the same issue with Maps and any other app that requires wifi. I've tried so much problem solving, including restarting the watch, but I'm not finding any luck. Please help!

 

Best Answer
0 Votes

‎02-05-2019 19:43

In response to DoriMc

‎02-05-2019 19:43

Just tried both of those pieces of advice and still no luck...

Best Answer
0 Votes