Versa automatically switches to exercise screen or notifications

[iamrubens]

I have had this Versa for a little over 3 weeks. All was going well until today.

After a gym session my Versa automatically activates the Exercise or Notifications screen as though I have pressed the top right button.

To troubleshoot I have restarted four times and completed a factory reset twice, all to no avail.

Anyone observed anything like this in the past? How can this be rectified?

[Marrrmaduke]

@iamrubens if factory reset did not resolve the issue, it might be a hardware problem. Let me flag your post for attention of the moderator. Someone from Customer Support should be reaching out to you shortly. 

[iamrubens]

Thank you for your assistance.

Moderator edit: removed personal information.

[AndreaFitbit]

Welcome to the Fitbit Forums @iamrubens. It's nice to see new faces around. I apologize for the delayed response and will be glad to assist you with your Versa inquiry. Thank you for letting us know that you have already restarted four times and completed a factory reset twice. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email. 

Thank you for your assistance @Marrrmaduke.

Let me know how it goes.

[Marrrmaduke]

@AndreaFitbit Thank you for helping us out here! 😊 @iamrubens I'm glad we got the ball rolling. 👍🏻

[iamrubens]

Thank you all for your assistance. Overnight the issue has stopped and it will not replicate. I will keep an eye on it over the next 48 hours and let you know if anything reappears.

Cheers again for all your assistance.

[Marrrmaduke]

@iamrubens all right. Keep an eye on it and report back.

[AndreaFitbit]

Thanks for getting back to us @iamrubens. I'm glad to hear the issue stopped overnight and that you're back on track. Please let us know if the issue persists.

@Marrrmaduke, you're very welcome. Thanks for your help.

Let me know if you need further assistance.