Versa back button not working

[Kweatherby]

My back button has stopped working completely. Only got my watch in May so it’s not old. Tried resetting it and still doesn’t work.

Moderator edit: subject for clarity

[NellyG]

Younwill need to contact Support (link in my signature)

[Kweatherby]

Sorry I can’t see how to contact support. Can you tell me how please 

[AlejandraFitbit]

Hey @Kweatherby, a warm welcome to the Community and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this button issue. Regarding your problem, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Let me know the outcome. 

[Kweatherby]

Tried all of that and still doesn’t work. Stopped working after swimming last night. What do I do now? 

[AlejandraFitbit]

Thanks for the information @Kweatherby.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Wonder_Gaming03]

I tried to use the canned air and the toothpick but I did not work. I was at the beach recently and it was working fine there but now it is not working what should I do?

[mimb]

same thing happened to me! new watch; charged it after swimming & now back button doesn’t work. what should I do? 

[Buddy73]

My back button stopped working right after the watch started flashing the screen with the set notifications. The watch has now shut down and will not charge or turn on. Have tried to reset using back button and bottom right. Still no joy 

[Otgirl54]

My versa stopped working after swimming one time.  I have the watch face but cannot use back button to move out of screens Called customer support and did factory reset.  Still not working.  Fitbit wants my defective watch to validate before replacing.  I am not very happy with this support team

[Brohanna]

I did this and it still doesn't work.   I had rest the whole thing and im stuck on the  shortcut 

[Mshea1965]

Mine stopped working yesterday after i was clocking a swim. Now it's vibrating and showing different screens non stop. Have a feeling ita not as water proof as they say! Annoyed

[Crazyaz68]

Mine is stuck back button stopped working after a shower, it is stuck on a screen I don’t even use . And button will not respond. To turn off , there are no centers in the button