Versa band problems

[Enzoss]

My Versa band broke and the replacement band that came with the purchase was so difficult putting on. Finally, I figured out how to put it on....but it keeps falling off. I tried contacting fitbit (by phone) but the person who answered the call was rude and not very helpful....put me on hold and after several minutes I had to get back to work. This issue with the band seems to be a problem for many users...as I see on this community board. For me...this will not end well...as the band keeps coming off and it's just a matter of time before it falls off and it will be lost. Up until this point I've been a big proponent of this watch. I don't know if fitbit will reach out to me....but for now...if you have another option other than fitbit I recommend you take it. This is a problem that needs to be resolved. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Enzoss. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Versa band and your experience with our Support team. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I could see that our Support team got in touch with you and helped you resolve the issue. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

If you have any questions, feel free to let me know.