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Versa battery and notifications issue

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‎10-01-2019 04:39 - last edited on ‎10-02-2019 05:35 by Fitbit Moderator

‎10-01-2019 04:39 - last edited on ‎10-02-2019 05:35 by Fitbit Moderator

Hi! My versa (which is just over a year old) will no longer hold a charge or recieve notifications for text messages. I did the update and followed all the steps to allow it to recieve, but nothing has worked. As for the battery, it goes from fully charged down to 10 percent in a matter of hours. I've never had this problem before.

 

 

Moderator edit: updated subject for clarity

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‎10-02-2019 05:34

‎10-02-2019 05:34

@jgragan86 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the battery drains fast and stopped getting notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the tips that are listed in this help page. These tips are helpful in order to improve the battery life of your Versa.

 

Regarding the notifications issue, please try the troubleshooting steps that are described in this help articlle. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎10-02-2019 06:03

In response to JuanJoFitbit

‎10-02-2019 06:03

So I plugged it in to charge and came back to it about half an hour later and it was molten hot and will not turn on again. I waited several hours for it to cool and still not turning on. Giving up on this versa. Went to crap after the update. 

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‎10-02-2019 06:45

‎10-02-2019 06:45

I'm having the same issues since the update. I changed settings to try to help the battery drain but it only helped a little. I turned off the motion sensor so it won't turn on unless I hit the button and I keep the screen on dim. Mind u I don't do high active anything as I'm pregnant so walking is it. I tried to message someone but haven't received a response yet. Pretty sure it's the update causing the issue. My Versa is only about 9 months old so even on a newer one it's messing up. 

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