help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery drains quickly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2020 12:47 - last edited on ‎12-10-2020 13:33 by Fitbit Moderator

‎12-10-2020 12:47 - last edited on ‎12-10-2020 13:33 by Fitbit Moderator

Hello!!!

I bought a Fitbit Versa about 1 year ago and today I notice that its having a quite irregular battery problem.
I charged it overnight, it reached 100% of the battery, and now at 9pm it has only 54% left...

What should I do? Should I send it to repair?

 

Thank you for your attention and your help!

 

By the way, sorry about my English in advance, it's not my native language.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-10-2020 13:34 - edited ‎10-08-2023 04:33

‎12-10-2020 13:34 - edited ‎10-08-2023 04:33

Hello there @AnaSantos, welcome to the Community Forums. 

As you may know, your Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Regarding your question, note that we don't have repair centers in any country where Fitbit trackers are sold. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. We're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎12-10-2020 13:34 - edited ‎10-08-2023 04:33

‎12-10-2020 13:34 - edited ‎10-08-2023 04:33

Hello there @AnaSantos, welcome to the Community Forums. 

As you may know, your Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Regarding your question, note that we don't have repair centers in any country where Fitbit trackers are sold. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. We're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes