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Versa battery issues

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‎05-30-2018 05:23 - last edited on ‎05-31-2018 05:29 by Moderator Alum

‎05-30-2018 05:23 - last edited on ‎05-31-2018 05:29 by Moderator Alum

Hi, please can someone help?

 

I have set up my Versa as far as I can and it seems to be at full battery but keep getting error message saying battery too low to update! I have it connected to my university WiFi (not at home) and I really want to use it when I’m on holiday next week.

 

 

Moderator edit: subject for clarity

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‎05-31-2018 05:31 - last edited on ‎05-27-2025 04:46 by Fitbit Moderator

‎05-31-2018 05:31 - last edited on ‎05-27-2025 04:46 by Fitbit Moderator

A warm welcome to the Community @EllaS_96.

Have you verified if you are properly charging your Versa? If you haven't, I recommend taking a look at the How do I charge my Fitbit device? help article and follow the instructions there. Make sure that your Versa have 20% of charge or more to set it up.

Hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-31-2018 05:33

In response to AlejandraFitbit

‎05-31-2018 05:33

Hi

It’s all sorted and working good - I think WiFi was the issue rather than not being charged and managed to set it up via Bluetooth 👍🏻
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‎06-01-2018 04:16 - last edited on ‎05-27-2025 04:46 by Fitbit Moderator

In response to EllaS_96

‎06-01-2018 04:16 - last edited on ‎05-27-2025 04:46 by Fitbit Moderator

Those are great news @EllaS_96. I am glad to hear that your Versa is paired and working properly. If you need anything else, do not hesitate to post it.

Keep the stepping up. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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