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Versa battery not lasting

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‎06-18-2020 10:41 - last edited on ‎06-19-2020 15:46 by Fitbit Moderator

‎06-18-2020 10:41 - last edited on ‎06-19-2020 15:46 by Fitbit Moderator

My Versa battery is draining from 100% to 0% in less than 5 hours.  I have completed all troubleshooting tips (cleaning connections, restarting, turning off/on) and nothing has worked.  Of course I am 1 month outside of my extended warranty.  

 

Any other tips/tricks?

 

Moderator Edit: Clarified subject

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‎06-19-2020 15:46 - edited ‎06-19-2020 15:47

‎06-19-2020 15:46 - edited ‎06-19-2020 15:47

Hi @BSUGirl, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for trying some troubleshooting before to posting. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if you have any additional questions.

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