Versa battery performance after updates

[Jess_versa]

Hi there,

I’m experiencing bad battery performance after the update. I’m finding I have to charge my versa more frequently and that the battery depletes A LOT during my sleep. Previously I would charge every 2 or 3 days but now I am charging sometimes twice a day. I wake up and it’s dead or very close to dead. Very annoying if fully depleted because then I don’t get my alarms.

Is anyone else experiencing this type of issue ? I haven’t changed anything other than updating the Fitbit firmware and updating my apple iOS. The device is less than a year old so wondering what the cause might be and if I need to take it back and ask for a replacement. 

Thanks

[Marrrmaduke · Accepted solution]

@Jess_versa Does your Versa sync without issues after iOS13 update? You try performing factory reset (restoring your tracker to factory defaults). This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. Reboot your phone as well. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app.