Versa battery suddenly dying

[MrGlenn]

 Has anyone else experienced this issue: the battery is charged almost fully, let's say between 80-100%, and then suddenly you notice the watch has turned itself off and shows 0% when trying to reboot it.

This has happened a few times to me over the last few weeks now and it's starting to become annoying. This does not seem to be not a case of battery drain, I don't notice any drops in % it just suddenly switches off. When this doesn't happen the device easily lasts 4 days, with the exact same usage. So I cannot tell what is causing this.

Looking for some input before I contact support about this.

Moderator edit: subject for clarity

[LiliyaFitbit]

It's great to see you around @Tombsc , @PrashanthN and @Lelebean ! I am sorry for the delayed response. 

Thank you all for your time and feedback. I hope you will keep enjoying the Fitbit experience with your replacement devices and reaching your goals. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Looking forward to seeing you around the forums! 

[PrashanthN]

So i received the tracker last saturday evening at around 4pm. On Saturday morning I had unplugged my fitbit versa se(defective one) from 100%, within an hour it died and it was scalding hot. Was such a strange coincidence that it were to die completely and not turn back on just few hours before i received my replacement tracker. In the below pic, the tracker to the right is the defective one, appears to be bulged/swelling due to perhaps a defective battery? 

Full Disclosure: The below pic was in no way tampered or photo shopped, just captured the image with my phone and sharing it here for Fitbit Support to have a look at it.

[Mamasgirl38]

Mine did the same thing 2 daya ago!

100% 1hr later 41% 30min later dead.

Recharged it was hot to the touch, looks like it expanded. Have had it shy of 1 year really disappointed......

[Mamasgirl38]

Me too nothing going on just black screen and hot.....what ashame that it doesn't even work for 1 year, right....

[PrashanthN]

My replacement tracker is working fine so far though!!

[Mamasgirl38]

I will reach out to fitbit tomorrow for sure....Glad to hear yours is working..smile

[Mamasgirl38]

Yes, mine looks exactly like that swollen and bubbled back....

[PrashanthN]

That could mean faulty battery?? Get in touch with Fitbit support!!

[LiliyaFitbit]

Welcome to the Fitbit Community @Mamasgirl38. It's nice to see you around @PrashanthN.

@PrashanthN thank you for sharing what happened to your original device and providing a photo. Thank you for bringing this to our attention, I appreciate your time and efforts. I am glad to know that your replacement device is working fine. Enjoy the Fitbit experience!

@Mamasgirl38 thank you for joining the conversation and sharing the details of the issue you've experienced with your Versa. I appreciate your efforts to resolve it. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue working with them, you're in good hands now.

If you have any questions, feel free to let me know.

[doctorcaligari]

Mine doesn't even last 10 seconds off the charger. It goes from 100% to shutting off after 10 seconds. I get a brief red 0% for 1 second, then it dies. When I put it back on the charger, it gives me a red 0%, boots, and then says 100% again. Issue persists after a factory reset, at a lower firmware and after updating firmware to 32.33.1.30.

Up until 2 days ago, I was getting 4 days between charges. I learned to maximize battery life early on by  uninstalling every app I could, and only use the stock watch faces. It had been working great since I had gotten it as a gift a few months ago.

[Mamasgirl38]

Contact FITBIT actually by posting they will read it but certainly reach
out to them by calling and they will most likely replace it...

Moderator edit: personal info removed

[Gwebb19]

Spoiler

I have been struggling with the charging of my Versa for a while. It use to last four days between charges. Nothing new was downloaded/added to Fitbit and it went from 4 days to a day and a half.  I basically took everything off and I use it as a watch. I have to put it on the charger every morning because it will die it not. I have been a member of the Fitbit community since 2014.  I have never had a problem with any of my fitbits until now. I have watches- not what I wanted in this product.  I want the product that I purchased - one that keeps me notified on my results- not just the time.  

[Gwebb19]

I have been struggling with the charging of my Versa for a while. It use to last four days between charges. Nothing new was downloaded/added to Fitbit and it went from 4 days to a day and a half.  I basically took everything off and I use it as a watch. I have to put it on the charger every morning because it will die it not. I have been a member of the Fitbit community since 2014.  I have never had a problem with any of my fitbits until now. I have watches- not what I wanted in this product.  I want the product that I purchased - one that keeps me notified on my results- not just the time. Sent from my T-Mobile 4G LTE Device

[LiliyaFitbit]

Welcome to the Fitbit Community @doctorcaligari. It's nice to see you around @Mamasgirl38 and @Gwebb19. I am sorry for the delayed response. 

@doctorcaligari thanks for the detailed explanation about your device’s behavior. I appreciate your efforts to resolve the issue by doing a restart, a factory reset ,a firmware update and following the tips to improve battery life. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Mamasgirl38 thank you for your helpful advice. 

@Gwebb19 thank you for being part of the Fitbit Community. I understand how you are feeling about your Fitbit Versa as you didn't have any issues with your previous trackers. I've shared your post with our Support team and they've mentioned that you already have a case with them. I've updated your case and you will receive an email from them soon.

Feel free to reach out if you have any other questions.

[Mocha13]

Up until 2 days ago, I was getting 4 days between charges. I learned to maximize battery life early on by  uninstalling every app I could, and only use the stock watch faces. I have tried restarting it and every other recommendation on this forum but nothing is helping! It had been working great since I had gotten it In July 2018. 

Please help!!

[LiliyaFitbit]

Welcome! It's great to see you around @Mocha13. 

I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa not holding a charge. Thank you for letting me know that your device had been working great since the purchase. I appreciate your troubleshooting efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[Kiras75]

How did you contact them?

[LiliyaFitbit]

Welcome on board @Kiras75, it's nice to see a new member around!

You can use this link to see the available options to contact Customer Support.

Let me know if you have any further questions.

[Mocha13]

I have tried everything including factory reset and my issues still
persist. No sleep tracking, no steps given credit each hour although my
watch face shows I am well over 250 each hour, and no heart beat just two
dashes.

My first issue of keeping a charge was due to a new watch band that wasn’t
allowing the fit bit to fit properly on the charger.

please help on the other issues it is very upsetting that all of those
features are not working!

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for the update @Mocha13. 

I appreciate your efforts and the additional details of the issues you're experiencing with your watch. I understand that this can be very frustrating. Upon checking with our Support team, I was told that you have been working with them. I'd suggest to keep communication open with them since they have already all the details of the case and tools to continue assisting you. 

If you have any questions, feel free to let me know.