Versa won't turn on or charge

[BrunoGeo]

Hi,

I’ve used my Versa watch since 2019 without any problems so far. Currently running on version 72.1.23. Synchronized perfectly yesterday morning, then the screen turned black for good suddenly in the same day afternoon.
The black screen won’t turn on again and the green light is not working. I tried to charge the battery (even if it was half empty before the screen “passed away”…) and to reset the watch with the standard procedure given in the user manual. No success at all.  
Has anyone ever found a solution to overcome the problem? Or do I have to reach the contact support team?

Best,

Bruno

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BrunoGeo. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa is still not turning on. I understand where your concern is coming from, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!

[Shannon-M]

Mine has now done exactly this! Screen was being dodgy, now it's black and lifeless.

I'm seeing so many reports of these issues, it's like all of a sudden all the versa 2 that have been working just fine for years have just jumped off a cliff, it's ridiculous 

[wcrosman]

Mine started this on 05/8/2024

[HB1941]

What is the answer, please? My watch is acting the same way.