Versa black screen

[Efuentes]

Updated my Versa today and started showing lines, then white screen, then finally black screen. Tried all the troubleshooting but can't factory reset since it's a black screen. I'm reading that this has also been happening to the Ionic. Has there been a fix put out? Customer service could not help me at all!!

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Efuentes.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this turning on issue. I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure you followed the instructions provided there in order to restart your Versa.

I hope to hear from you soon. 🙂

[Peakae]

I am having the same problem my fitbit. I have tried resetting it. The screen light turns on but the display stays black and my device gets hot. I have had it past a year but if it is a manufacturer error (over hearting) can I get it replaced?

[Efuentes]

Hi,

Yeah I did all the steps to restart and reset. But none of it works. Tried to factory reset it, but as the screen is black it never shows the Fitbit logo.

[Efuentes]

Mine doesn't get hot. It just immediately started glitching after the update then after a few hours went to black screen. Can't reset it or anything. I think unless you have some extended warranty they won't do anything. Basically offered me a coupon to buy a new one.

[Laforestbleue]

Hi, I have the same issue but bought it 14 months ago so I am no longer on the warranty. I have seen lots of posts regarding this issue. Since it seems to be an important issue, could we get a replacement?