Versa black screen

[rfkoen]

Recently ran into an issue with my Versa that I think I got in 2018.  The screen goes black and none of the buttons appear to work.  It seems to still track steps.  If I put it on the charger after a few seconds the fitbit symbol comes back up as if you are just starting it up.  The battery still shows charge, so it's not a battery draining.  The screen starts working again after a few minutes on the charger.  It will be fine for a few days, and then I get the black screen again and the only way to get it back is to put it on the charger.  Any suggestions on this one???

[JuanJoFitbit]

Hi @rfkoen, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since the screen went black and the buttons don't turn it on.

Please restart your Versa as described in this help article. After this, charge your watch for 2-3 hours and see if the screen works properly.

Keep me posted on the outcome.