Versa black screen

[Pitchy]

Pls help my Fitbit versa screen has gone black. It is still syncing with my phone but watch will not display?

Moderator edit: subject for clarity and label

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pitchy. I am sorry for the delayed response.

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

I appreciate your participation in the Forums and sharing that your Fitbit Versa screen has gone black. Thank you for your efforts to resolve it and sharing that your watch is still syncing with your phone. I recommend doing the following:

1. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Keep me posted on the outcome. 

[Pitchy]

Yup did both and it’s a no go. Watch still vibrating when I change clock face but still black I can not see anything

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Pitchy, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.