Versa black screen

[nwheeler2112]

Last week my versa would not charge, it suddenly had a full charge.  3 days later the screen was black, I could feel the vibrations from the apps but could not see anything.  I had a versa prior to this and it lasted less than a year, this was a replacement by Fitbit (refurbished) again lasted less than a year.  I find it hard to believe that a device can cause close to $250 and last less than a year.  I was told I am not under warranty but can receive a 30% discount on any device I would like.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @nwheeler2112, welcome to the Community Forums. We're sorry to hear what happened to your Versa's screen. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

We understand and respect your decision regarding the 30% our Support Team previously offered. Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.