Versa black screen

[JamesDag]

I’ve seen previous posts like this but I put my Versa 2 to charge the other day because battery was low and when I went to reuse it the black screen wouldn’t go. I’ve tried the factory reset and held all the buttons countless times following instructions on here and nothing works. I know the charger works as the watch still syncs to my phone. Occasionally the screen turns purple for a second when I do the factory reset but then back to black. Any adivce?

[MarciM]

Hi @JamesDag 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. I'm curious how you are doing a factory reset if you screen is black. Perhaps you doing a reset instead? 

[JamesDag]

I followed previous instructions on how to conduct the factory reset, holding down the buttons etc.  When I do this the screen flashes purple then back to black with no Fitbit logo.