Versa blank display

[Elect99]

My versa is 2 years old 

I think I charged it too long 

it is not recording my steps properly as it will just die and I have to press the side buttons to restart it

anyone else experienced this

is it time for a new device 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Elect99, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Elect99]

Greetings
Heart rate sensors are not flashing
Totally unresponsive

Elizabeth

Moderator Edit: Personal info removed

[RicardoFitbit]

Your update is appreciated @Elect99.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Versa. Since the steps from my previous post didn't solve the issue, please try the ones below to factory reset your device and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Elect99]

I tried what you was suggested

The FitBit came back on for about 2 hours, it showed low battery despite just being charged. I charged it again, it last time more hours and has now died again. It is on the charger and will not switch on again.

Can it just be replaced? This is my second FitBit which has died like this. Getting a little frustrated and disappointed

Elizabeth 

Moderator Edit: Personal info removed

[RicardoFitbit]

Your effort and patience troubleshooting your Versa with me are appreciated @Elect99.

Our Customer Support team informed me that they're already providing you assistance with this situation to get you back on track as soon as possible. That being said, my best advice for you at this moment will be to keep in touch directly with them to receive further assistance. 

Don't hesitate to contact me back if you need anything else.