Versa blank screen

[AsiaCC]

Versa screen randomly went blank on me. Charged it to 100,% earlier today but put it on the charger again just to see if it would activate the screen but it did not. Tried several times but the 3 button reset did not work. Tried to change the screen face from my phone but it could not connect and has been "looking" also unable to sync. I'm thinking it needs to be replaced yet again and if so it will be the 3rd replacement since my initial purchase last June. 

[Kenzibit]

I think this is a hardware issue, sucks but I think you need a replacement. 

[JuanJoFitbit]

@AsiaCC It's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even after trying a restart and changing the clock face.

Please try plugging the charging cable in other USB ports and see if your tracker vibrates. If this doesn't work, please try cleaning the contacts of your Versa and charger with a cotton swab in order to remove any dust that the contacts may accumulate. After this, charge your Versa for 2-3 hours and see if it comes back to life.

Thank you for your help @Kenzibit!

Keep us posted on the outcome! 

[AsiaCC]

It still does not work 

[JuanJoFitbit]

@AsiaCC Thank you for getting back and trying the recommended troubleshooting steps! Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts!