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Versa blank screen

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‎06-10-2019 07:25 - last edited on ‎06-11-2019 08:01 by Fitbit Moderator

‎06-10-2019 07:25 - last edited on ‎06-11-2019 08:01 by Fitbit Moderator

 My Fitbit versa is still syncing  receiving notifications the green light is on but yet when I try to restart it my screen is still black but it’s lit up someone  asap

 

 

Moderator edit: updated subject for clarity

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‎06-11-2019 08:00

‎06-11-2019 08:00

@Helloversa98 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its screen is blank even though you've restarted it before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party one. After this, restart your Versa again and see if the screen gets fixed.

 

As a side note, make sure that your Versa has enough battery.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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