Versa blank screen

[Gemma77]

My Fitbit has a blank screen, I have tried to reset, power down and change the clock face but nothing seems to be working.

it is fully charged and the green light on the back seems to be the only thing working 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gemma77. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[TesBes311]

Hi Marre! I too am having the same issue. I’ve been trying to reach out to support since yesterday and keep getting support is not available 

[MarreFitbit]

Hi there, @TesBes311. Welcome on board. 

Phone wait times are longer than normal. For faster service, chat with us. Click here to get connected.

In the meantime, you can tried restarting your watch as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

We look forward to getting you back on track. 

[Cosmo9]

Hello. I am having the same problem. Everything seems to be working except the screen is black. I tried restarting and changing the clock face. Customer service not available. A little frustrating. Hope you can help. Thank you Linda Pronesti

[audreys1]

I’m having the same issue, it just decided to blank out about two days ago. I’ve tried reaching out to support but it showed support isn’t available right now.