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Versa blank screen

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‎08-23-2023 21:01 - last edited on ‎08-24-2023 06:08 by Fitbit Moderator

‎08-23-2023 21:01 - last edited on ‎08-24-2023 06:08 by Fitbit Moderator

My Fitbit Versa has been charging and the screen remains Black.  I have tried to restart it but holding the dose button down results in no change.  

When I unhook the Fitbit from charger, after a few seconds the display reads 0% charge.

Please help me fix this

Moderator Edit: Clarified subject

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‎08-24-2023 06:10

‎08-24-2023 06:10

Hi there, @KCSYM37. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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