Versa blue display

[Gkd74]

Can't get versa screen to turn on. Have tried reseting and can feel vibration but can only see blue black light and black screen?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Gkd74, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posing over here. Because the restart process didn't work but you still feel a vibration, please try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Gkd74]

Hi Ricardo

Thanks for the reply to my post. I have tried to do a factory reset but as the screen is black I can only just by back light going out when to release the bottom button. I have done this and it is still black and when I press a button the back light shines though around edges.

I have also tried changing clock face and this doesn't work either. This has happened before but it was always just a black screen and I was able to reset it no problem.

Is this fixable do you think?..

Thanks

Gwen

 

[Gkd74]

Hi Ricardo

Since trying to do factory reset my fitbitvis not syncing any more 😞

Anything else I can Do?

Thanks

Gwen

.

[Jazlien]

Good afternoon,

My Fitbit versa has the same blue screen of death. I tried doing a hard reset and it doesn’t display anything. There’s an update but am unable to due to it not being able to be recognized. Is there anything else that has been successful?

 Thank you,

Lien

[Gkd74]

I am sorry but nothing worked for me and they never replied to me after the
original reply!