Versa bluetooth not working

[SunsetRunner]

Hi all,

The Bluetooth on my Versa has stopped working. It first starting with it not syncing and the time being wrong and then the next day it just wouldn't sync at all. I have tried all the trouble shooting and nothing workings and no other devices can pick it up. Has anyone had this issue? 

Also I am afraid that if I get given a replacement it will only last a month. Does anyone know if the replacements are only refurbished devices? My husband's Ionic broke and he has been issued with 6 replacements. Bit of a joke for devices that cost so much. 

[NellyG]

Hi @SunsetRunner  What phone are you trying to sync to? The first thing I do when I have a problem syncing is to resyart it several times. Have you tried that? Also try all the suggestions in THIS Help Article on syncing problems. Please come back if the issue continues.

Restart your tracker

[SunsetRunner]

@NellyG thanks for your reply. I am trying to sync it to my Samsung S7. Yes I have tried all the troubleshooting issues and the Bluetooth simply isn't working. It won't show up anywhere or on any device. After i tried deleting it and reinstalling it on the fitbit app it wont reupload! 🤨

[NellyG]

Thanks for that added information. I have flagged a moderator to come and help you.

[MarreFitbit]

Welcome on board @SunsetRunner! Thanks for already trying to troubleshoot the issue with your Versa not connecting to your phone.

Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along. 

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Thanks for your help @NellyG!

Let me know if there's anything else I may do to assist you with.