Versa button and display issues

[marykings25]

Left button stopped working and screen is flicking all the time. Did both restart and factory reset but nothing has changed. What do I do now? Can’t wear it like this, gets stuck on secondary menus since the left button works as ‘back’.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you @marykings25.

Thanks for troubleshooting this by yourself. You may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. After this, restart your Versa one more time.

Let me know the outcome. 

[marykings25]

Did what you suggested. Left button is still unresponsive 80% of the times,
the screen is now even crazier (shot videos as proof) and now the bottom
right button isn’t working either.
I need a phone number for customer support, this watch is just not
functioning.

[AlejandraFitbit]

Thanks for the information @marykings25.

Upon checking with our support team, I was told that you have already created a case. I recommend continuing working with them, I know they will be glad to help you out and provide you with a solution.

Let me know if you need anything else.