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Versa button has stopped working

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‎05-31-2021 08:48 - last edited on ‎06-01-2021 05:22 by Fitbit Moderator

‎05-31-2021 08:48 - last edited on ‎06-01-2021 05:22 by Fitbit Moderator

My Versa has stopped responding to presses of the Back button.  I have tried restarting the Versa twice and have cleaned around the button using a toothpick and canned air.  Although I was able to restart the Versa twice, pressing the back button will not exit menus or turn on the screen.

 

 

Moderator Edit: Clarified subject

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‎06-01-2021 05:23 - edited ‎04-07-2024 06:37

‎06-01-2021 05:23 - edited ‎04-07-2024 06:37

Hi there, @charlielaw. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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