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Versa can't transfer music

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‎08-21-2018 17:51 - last edited on ‎08-22-2018 07:17 by Moderator Alum

‎08-21-2018 17:51 - last edited on ‎08-22-2018 07:17 by Moderator Alum

Recently, my Versa watch wouldn't sync with my Deezer app. When I try to transfer music, the WiFi connection keeps dropping. I called Support and they said it's because Fitbit only works with a 2.4gh internet connection speed and I recently changed to 5gh. Has anybody experienced this issue?

 

 

Moderator edit: subject for clarity

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‎08-22-2018 07:18

‎08-22-2018 07:18

It's great to see you around @joannakan311.

 

If you are having issues transferring music to your Versa, I recommend taking a look at the help article Why can't I download music and podcasts to my Fitbit watch? and follow the instructions provide there. Now if the issue is with syncing, follow the steps in the Why won't my Fitbit device sync? article.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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