help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa charging issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-08-2019 05:27 - last edited on ‎04-09-2019 09:01 by Fitbit Moderator

‎04-08-2019 05:27 - last edited on ‎04-09-2019 09:01 by Fitbit Moderator

My Versa has not been functioning for 4 days now. I tried to hard reset, tried charging but it will overheat. At a loss and not sure what else to do.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-08-2019 07:08

‎04-08-2019 07:08

Hi, as this seems to be a hardware problem, contact Customer Support. Do not charge it anymore due to the overheating!

Best Answer

‎04-09-2019 09:00

In response to SunsetRunner

‎04-09-2019 09:00

@Rtbwright Welcome to our Fitbit Community! Since you noticed that your Versa got overheat when charging it, I'll send your case to our Support team so they can review and assist you accordingly. By the way, thank you for restarting the Versa before contacting our forums.

 

You will receive an email from them soon.

 

Thank you for your help @SunsetRunner!

 

I'll be around if you have any doubts! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer