Versa clock face and syncing issues

[Sbraun]

I attempted to download this clock face it will not complete the download and now my Versa will not sync.  I’ve turned off my Bluetooth, logged out of Fitbit app, turned off the Versa, reinstalled the Fitbit app and even attempted to sync

on a computer vs an app.  When you go to Versa and clock faces it remains spinning and trying to complete that download with no option to cancel it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Sbraun, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit forums.

Regarding the clock face and syncing issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if any question arises.

See you around.

[Harley1313]

I have recently had this issue as well. I have followed all the steps to reset both my fitbit and my phone and I would prefer to not go to the extreme of factory resetting my device, but will if that is what it takes.  I can't download either clock faces (no matter if they are Fitbit CF or not) or apps.  The circle just spins quickly on a white screen on my phone and goes nowhere. Please help.

[JuanJoFitbit]

Hi @Harley1313, thank you for joining us in this thread. Thank you also for trying to get the clock face change issue fixed before contacting our Community.

I got in touch with our Support team and told me that they assisted you through chat. In case the issue persists, please contact them and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.